Zobrazit minimální záznam

dc.contributor.authorKostelník, Pavel
dc.contributor.authorPisařovic, Ivo
dc.contributor.authorMuroň, Mikuláš
dc.contributor.authorDařena, František
dc.contributor.authorProcházka, David
dc.date.accessioned2021-06-17T00:02:16Z
dc.date.available2021-06-17T00:02:16Z
dc.date.issued2019
dc.identifier43918878
dc.identifier.issn1211-8516 Sherpa/RoMEO, JCR
dc.identifier.urihttps://repozitar.mendelu.cz/xmlui/handle/20.500.12698/1310
dc.description.abstractChatbots are going to be the main tool for automated conversations with customers. Still, there is no consistent methodology for choosing a suitable chatbot platform for a particular business. This paper proposes a new method for chatbot platform evaluation. To describe the current state of chatbot platforms, two high-level approaches to chatbot platform design are discussed and compared. WYSIWYG platforms aim to simplicity but may lack some advanced features. All-purpose chatbot platforms require extensive technical skills and are more expensive but give their users more freedom in chatbot design. We provide an evaluation of six major chatbot solutions. The proposed method for the chatbot selection is demonstrated on two sample businesses - a large bank and a small taxi service.en
dc.format1541-1550
dc.publisherMendelova univerzita v Brně
dc.relation.ispartofActa Universitatis Agriculturae et Silviculturae Mendelianae Brunensis
dc.relation.urihttps://doi.org/10.11118/actaun201967061541
dc.rightsCC BY-NC-ND 4.0
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectChatboten
dc.subjectChatbot market overviewen
dc.subjectConversational agenten
dc.subjectConversational commerceen
dc.subjectCustomer relationship managementen
dc.subjectIntelligent assistanten
dc.subjectNatural language processingen
dc.titleChatbots for enterprises: Outlooken
dc.typeJ_ČLÁNEK
dc.date.updated2021-06-17T00:02:16Z
dc.description.versionOA
local.identifier.doi10.11118/actaun201967061541
local.identifier.scopus2-s2.0-85077715688
local.number6
local.volume67
local.identifier.obd43918878
local.identifier.e-issn2464-8310
dc.identifier.orcidPisařovic, Ivo 0000-0002-2811-7070
dc.identifier.orcidMuroň, Mikuláš 0000-0003-1344-1772
dc.identifier.orcidDařena, František 0000-0001-8892-4256
dc.identifier.orcidProcházka, David 0000-0002-2593-7495
local.contributor.affiliationPEF


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Zobrazit minimální záznam

CC BY-NC-ND 4.0
Kromě případů, kde je uvedeno jinak, licence tohoto záznamu je CC BY-NC-ND 4.0